Who we are
This site and our mobile app are operated by RestandRiseRetreats Ltd ("we", "us"), a company registered in England & Wales. We are the data controller for the personal data described here. We are an online business and do not operate from public premises — the best way to reach us about anything in this policy is by email at support@restandriseretreats.co.uk.
What we collect
When you join our waitlist, apply for a retreat, buy a gift or create an account, we may collect: your name, email address, phone number, the details you choose to share in your application (such as dietary needs or anything you tell us about your wellbeing intentions), and booking and payment records. We do not store your card details — card payments are handled directly by Stripe.
The mobile app & notifications
Our app is guest-first — you can browse without signing in. If you create an account or sign in, it uses the same details as the website above. With your permission, the app also processes:
- A notification token for your device, so we can send your daily “intention of the day” and — only if you opt in — occasional updates. You can turn these on or off any time in More → Notifications in the app, or in your phone’s settings.
- Airport-transfer details — if you add your flight, we store your flight number and arrival airport, date and time to arrange your private transfer, and may check your flight’s status via a flight-information provider (we share only the flight number).
Your in-app Diary stays on your device. Anything you write in the Diary (manifestations, reflections, notes) is stored only on your phone. It is never uploaded to us or anyone else, and we cannot read it. Removing the app removes those entries.
How and why we use it (legal bases)
We use your data to: respond to enquiries and manage your application and booking (performance of a contract); send you booking confirmations, receipts and essential service messages (contract/legitimate interests); send you waitlist and marketing updates where you have asked to hear from us (consent — you can withdraw at any time); and meet our legal and accounting obligations (legal obligation).
Who we share it with
We share data only with the providers that run this service: Stripe (card payments), IONOS (our email provider), our website hosting provider, Expo (delivering app notifications), our flight-information provider (AeroDataBox, for transfer flight status), any SMS/WhatsApp provider we use for booking messages (only if you’ve shared a number), and Apple Wallet / Google Wallet (only if you choose to add your transfer pass to a wallet). Each processes data on our behalf under their own terms. We never sell your data.
Special category data
If you share health-related information to help us care for you on retreat, we treat it as special category data, use it only for that purpose with your explicit consent, and delete it after your retreat unless you ask otherwise.
International transfers
Some providers process data outside the UK/EEA. Where they do, appropriate safeguards (such as Standard Contractual Clauses) are in place.
How long we keep it
We keep booking and payment records for six years to meet tax and legal requirements, and other data only as long as needed for the purpose it was collected.
Your rights
Under UK/EU GDPR you have the right to access, correct, erase, restrict or object to our use of your data, to data portability, and to withdraw consent at any time. To exercise any of these, email support@restandriseretreats.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or your local supervisory authority.
Cookies
This site uses only the cookies essential to run it (for example, to keep you signed in to your account). We do not use advertising cookies. If we add analytics in future, we will ask for your consent first and update this policy.
Last updated: 10 June 2026. Questions? Email support@restandriseretreats.co.uk.